At The Tennis Depot, we are committed to offering the best selection of tennis products and game-improvement gear. If you are not satisfied with your purchase, you can return or exchange unused products within 30 days of delivery.
How to Return an Item
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Click the profile icon in the store’s navigation.
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Log in to your account.
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Select the order you wish to return.
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Choose the items for return if your order includes multiple products.
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Select a return reason and add a note if needed.
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Click “Submit Request.”
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If approved and shipping is required, you will receive an email with shipping instructions and a prepaid return label.
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Once we receive the returned product, a refund will be processed within 3-5 business days.
Return Shipping Policy
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Orders over $50 qualify for a free prepaid FedEx Ground return label, provided the remaining order value stays above $50 (pre-tax).
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Limit: 1 free return label per order.
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Free return labels are valid only within the continental United States.
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If your order does not qualify for free return shipping, you can request a return label for a $6.95 fee, which will be deducted from your refund. Otherwise, you are responsible for return shipping costs. Please retain tracking information.
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Prepaid return labels allow you to drop off your package at any authorized FedEx or USPS Service Station.
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Original shipping fees are non-refundable.
For any questions, contact us at info@thetennisdepot.com before returning your item.
Product-Specific Return Policies
Racquet and Paddle Returns & Exchanges
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Must be in new, unused condition with the original plastic covering on the handle.
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Ensure racquets or paddles are properly protected for shipping.
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For racquets strung by Tennis Express, string costs are non-refundable.
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Used racquets are final sale.
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For warranty claims, visit our Racquet Warranty page.
Apparel Returns & Exchanges
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Items must be unworn, unwashed, and unused with original tags attached.
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Used or washed apparel cannot be accepted due to safety concerns.
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Manufacturers do not provide warranties on apparel.
Drop Ship Returns
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Items shipped directly from the manufacturer must be returned within 30 days of delivery.
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A Return Authorization (RA) must be requested before returning drop-shipped items. Email info@thetennisdepot.com for authorization.
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Items must be in new, unused condition with original packaging.
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Any restocking fees or return shipping costs will be the customer’s responsibility.
Damages & Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Note: We do not accept returns on gift cards. Last updated: 01/16/2025
